ORDER TRACKING

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Meaning of the statuses

Pending Payment = We have not received your payment/ we have not marked your order as paid.

On hold = We have not received your payment/ we have not marked your order as paid.

Processing = We have received your payment and your order is being processed.

Completed = Your order has been marked as shipped. Details about the estimated delivery time can be found below.

If you have ordered with Track & Trace the Trackingcode will be added as note (see info below on which website you can track your shipment). Please note: Sometimes we only mark the order as shipped in the evening/night even though it was already shipped earlier.

“There are no order statuses for tracking number: XXXXX and e-mail: tom@example.com” = You have entered a wrong order number + email address or your order is not in our system anymore. In that case please contact us via email.

On which website can I track my shipment (Trackingcode)?

This depends on the shipping option that you have chosen. Below you can see how to track your shipment per shipping method:

Track & Trace: parcelsapp.com/en/tracking or trackparcels.net

Example Trackingcode: XX111111111XX

Tracking (DE): deutschepost.de/briefstatus or trackingshipment.net/deutsche_post/track#

Example Trackingcode: F1 0121 5174 00 531A C2F1

DHL (only for German customers): www.dhl.de/sendungsverfolgung

Example Trackingcode: 11111111111111111111 (20 numeral digits) or XX 1111 1111 1XX

GLS (from ca. 30 blisters on): gls-group.com/GROUP/en/parcel-tracking

Example Trackingcode: 90619005728 (11 numeral digits)

Regular Mail: You cannot track your order as it was shipped without Trackincode.

Please note: For security reasons the trackingcodes and order statuses will be deleted after 2 months. If you only inform us after 2 months that you have not received your order, we will not be able to offer a free reship as we cannot verify that the information is true. In all other cases you are entitled for a free reship (if the tracking code shows that the order was not delivered).

Estimated Delivery time

Shipping methods Regular Mail + Track & TraceOnce your order status has been marked as completed the usual delivery time is 3-6 working days, depending on your location/country.

Shipping methods Normale Post (DE) + Tracking (DE)Once your order status has been marked as completed the usual delivery time is 1-3 working days.

Shipping method GLSOnce your order status has been marked as completed the usual delivery time is 1-3 working days.

Please be informed that we receive the trackingcodes for GLS orders only after 2-3 days. We only mark the order as completed if we have received the code.

Sometimes the delivery time can be longer which is unfortunately out of our control.