Meaning of the statuses
Pending Payment = We have not received your payment/ we have not marked your order as paid.
On hold = We have not received your payment/ we have not marked your order as paid.
Processing = We have received your payment and your order is being processed.
Completed = Your order has been marked as shipped. Details about the estimated delivery time can be found below.
If you have ordered with Track & Trace the Trackingcode will be added as note (see info below on which website you can track your shipment). Please note: Sometimes we only mark the order as shipped in the evening/night even though it was already shipped earlier.
“There are no order statuses for tracking number: XXXXX and e-mail: [email protected]” = You have entered a wrong order number + email address or your order is not in our system anymore. In that case please contact us via email.
DHL (only for German customers): www.dhl.de/sendungsverfolgung
Example Trackingcode: 11111111111111111111 (20 numeral digits) or XX 1111 1111 1XX
GLS (from ca. 30 blisters on): gls-group.com/GROUP/en/parcel-tracking
Example Trackingcode: 90619005728 (11 numeral digits)
Regular Mail: You cannot track your order as it was shipped without Trackincode.
Please note: For security reasons the trackingcodes and order statuses will be deleted after 2 months. If you only inform us after 2 months that you have not received your order, we will not be able to offer a free reship as we cannot verify that the information is true. In all other cases you are entitled for a free reship (if the tracking code shows that the order was not delivered).
Estimated Delivery time
Shipping methods Regular Mail + Track & Trace – Once your order status has been marked as completed the usual delivery time is 3-6 working days, depending on your location/country.
Shipping methods Normale Post (DE) + Tracking (DE) – Once your order status has been marked as completed the usual delivery time is 1-3 working days.
Shipping method GLS – Once your order status has been marked as completed the usual delivery time is 1-3 working days.
Please be informed that we receive the trackingcodes for GLS orders only after 2-3 days. We only mark the order as completed if we have received the code.
Sometimes the delivery time can be longer which is unfortunately out of our control.