Meaning of the statuses

Pending Payment = We have not received your payment/ we have not marked your order as paid.

On hold = We have not received your payment/ we have not marked your order as paid.

Processing = We have received your payment and your order is being processed.

Completed = Your order has been marked as shipped + the Trackingcode has been added.

“There are no order statuses for tracking number: XXXXX and e-mail: [email protected]” = You have entered a wrong order number + email address or your order is not in our system anymore. In that case please contact us via email.

On which website can I track my shipment (Trackingcode)?

This depends on the shipping option that you have chosen. Below you can see how to track your shipment per shipping method:

Track & Trace:  parcelsapp.com/en/tracking or trackparcels.net 

Example Trackingcode: XX111111111XX

GLS (from ca. 30 blisters on): gls-group.com/GROUP/en/parcel-tracking

Example Trackingcode: 90619005728 (11 numeral digits)

Please note: For security reasons the trackingcodes and order statuses will be deleted after 2 months. If you only inform us after 2 months that you have not received your order, we will not be able to offer a free reship as we cannot verify that the information is true.

Estimated Delivery time

Shipping methods National Post – Once your order status has been marked as completed the usual delivery time is 5-10 working days.

Shipping method GLS – Once your order status has been marked as completed the usual delivery time is 1-4 working days (depending on the destination country).

Please be informed that we receive the trackingcodes for GLS orders only after 2-3 days. We only mark the order as completed if we have received the code.

Sometimes the delivery time can be longer which is unfortunately out of our control.