GENERAL

How long does the delivery take?

Usually the delivery time is between 5-10 working days (after creation of the trackingcode), depending on your location.

I have paid but did not receive a confirmation e-mail.

Every payment will be confirmed manually. That is why it can take time.

If you have not received a confirmation email after 24 hours please contact us. Make sure to check your spam folder before contacting us.

What is the expiration date of the products that you ship?

An overview of the current expiration dates can be found here.

My order is urgent. Can you ship with express?

No, unfortunately this is not possible.

I have sent you an email. When can I expect an answer?

We usually respond on the same day. All questions will be answered. If you have not heard from us after 36 hours then probably something went wrong.

  • Double check that you have used the correct email address.
  • Try to send an email using a different email provider.
  • Use a reliable email provider (For example: we cannot send emails to ‘.ru’ email addresses).

Why do you use fake company details on your website?

The company details on our website are only for SEO purposes (Search Engine Optimization). If we leave the company information blank Google will give us less good rankings.

That means: The company name, phone number and address are not related to us. The persons described on the ‘contact us’ page are fictional characters.

(Due to the nature of our business it is legally not possible to found a company. As a consequence we have to use fantasy data.)

PAYMENT

Which payment methods do you accept?

  • Bitcoin (BTC), Litecoin (LTC), Monero (XMR)
  • Bank transfer (SEPA)
  • PayPal (not permanently)

I have never used Bitcoin. What is the easiest way to pay with Bitcoin?

Method – Coinbase.com (ID verification required)

  1. Create an account on Coinbase.com
  2. Buy Bitcoin on Coinbase.com (Bitcoin will be credited to your Coinbase account)
  3. Place an order on our website
  4. Click the “SEND” button on coinbase.com
  5. Fill in the amount + receiving address (both displayed on our checkout page)
  6. Done. Coinbase will send the Bitcoin.

You don’t need to have an own Bitcoin wallet to carry out these 2 methods. No technical knowledge is required. Alternative to Coinbase: Bitpanda.com

How will I know that you have received my Payment?

  • Bitcoin – After you have made the payment you will get an immediate success message (‘PAID’) on the checkout page. You will receive a confirmation email within 24 hours. Please be informed that Bitcoin payments are checked manually by us and therefore it can take some time until you receive a confirmation.
  • PayPal – You will receive a confirmation email within 24 hours. Please be informed that PayPal payments are checked manually by us and therefore it can take some time until you receive a confirmation.
  • SEPA – You will receive a confirmation email when the amount has been credited to our account. In most cases this takes 1-2 working days.

What is your refund policy?

You are entitled for a refund in 2 cases:

– if we fail to ship your order within 10 working days.
– if we have not yet start to prepare your order (for example: If you order on Friday and you ask us to cancel your order on Sunday)

For all other cases our reship policy applies.

How can I pay with Monero or Litecoin?

We process Monero and Litecoin payments manually. If you would like to pay via Monero/Litecoin please do the following steps:

  1. Place an order on the website
  2. Choose Bitcoin as payment method
  3. Send us an email with the subject ‘Monero’ or ‘Litecoin’ + your order number.
  4. We will then send you our Monero/Litecoin Wallet address to receive your payment.

Do I have to pay in advance?

Yes, the full payment has to be made in advance.